Refund policy
Refund Policy
At Harucake, our cakes and desserts are made to order and are perishable. For that reason, all sales are generally final.
By placing an order with Harucake, you acknowledge and agree to the policy below.
All Sales Final
Harucake does not accept returns or exchanges for cakes, desserts, or other custom or perishable items. Refunds or other resolutions may only be provided in limited circumstances as described in this policy.
Once an order has been prepared, picked up, delivered, or otherwise received, it is considered final.
Once a product leaves our possession or is accepted by you or your designated representative, it becomes your responsibility.
Cancellations
Cancellation requests must be made in writing.
All cancellation requests are reviewed on a case-by-case basis and are subject to Harucake’s approval. Submitting a cancellation request does not guarantee a refund, store credit, or other compensation.
When a cancellation is approved, Harucake may, depending on the circumstances and production status, offer one of the following:
- Harucake Store Credit; or
- A refund to the original payment method, less any non-refundable payment processing fees incurred when the order was placed.
Any payment processing fees that are not returned to Harucake by the payment processor are non-refundable.
Same-day orders, orders that have already entered production, and orders that have already been picked up, delivered, or otherwise received are generally not eligible for cancellation, refund, or store credit.
Harucake reserves the right to determine the appropriate resolution for each cancellation request based on the timing of the request, production status, and individual circumstances.
Order Changes and Modifications
We do not accept modifications once an order has been placed or confirmed. This includes, but is not limited to, design changes, flavor changes, pickup date changes, pickup time changes, and other order detail revisions.
Please review all order details carefully before payment and final confirmation.
Refund Requests After Pickup or Delivery
Harucake is not responsible for damage, deterioration, or loss that occurs after an order has been picked up, delivered, or released to a third party acting on your behalf.
This includes damage caused by transportation, handling, setup, storage, weather, heat exposure, or other conditions outside our control.
We do not provide refunds for transportation mishaps or damage that occurs after the cake leaves our care.
Third-Party Pickup
If a third party picks up or receives the order on your behalf, the same policy applies as if you had personally received the order. Harucake is not liable for damage or loss caused by third-party handling, transportation, or negligence after release of the order.
Design Variations
Our cakes are handcrafted, and slight variations in color, decoration, shape, texture, proportion, floral placement, lettering, and finishing details may occur.
We make every reasonable effort to reflect the requested design as closely as possible, but exact replication is not guaranteed. Reference images are used for inspiration only.
Refund requests based on decoration style, color shade, or minor design variation will not be accepted.
Storage and Product Care
All cakes must be stored in the refrigerator until serving. For best quality, we recommend enjoying the cake on the day of pickup. Cakes may generally be chilled for up to 2 to 3 days, but freshness, texture, and appearance may decline over time.
Cake slices should be stored in airtight containers and consumed promptly.
We also recommend limiting unrefrigerated time as much as possible. In general, cakes should not remain unrefrigerated for extended periods, especially during warm weather.
Transportation Responsibility
If you are providing your own transportation, please make sure the cake is transported safely. Cakes should be placed on a flat surface and kept cool during transport. Harucake is not responsible for damage caused during customer transport.
Allergy Disclaimer
All products are prepared in a kitchen that processes common allergens, including but not limited to eggs, dairy, soy, wheat, and nuts. Although we take reasonable precautions to reduce cross-contact, we cannot guarantee that any product is completely free from allergens.
Refunds will not be issued based on allergen exposure risk that has already been disclosed in this policy.
Maximum Refund Limit
In any circumstance where Harucake chooses, in its sole discretion, to offer a refund, store credit, or other resolution, the amount will not exceed the original purchase price paid for the affected order.
Policy Updates
Harucake reserves the right to update or modify this Refund Policy at any time without prior notice. The most current version will be posted on this website.
Contact
If you have any questions about this Refund Policy or would like to request a cancellation, please contact us at info@harucakeshop.com.